SUPPORT
Can't find what you're looking for here? There's heaps more information, tutorials and a product support team waiting for you over on our Support Page.
Yes. To use the Genie with external power you will need to use a power supply with the following specification.
Power supply:
- Not charging : 10-16V DC @ 1.2A
- Charging : 14-16V DC @ 1.2A
Connector
- Internal : 2.1mm (+)
- External : 5.5mm (-)
Cameras such as the Sony NEX-7, Canon M or Nikon J1 do not have a remote input interface. The shutter is remotely triggered instead via infrared. The infrared (IR) Link cable is required to trigger these camera types. Please consult the user manual on the Support page for instructions about how to setup the IR emitter to trigger your camera.
Yes. In timelapse mode the Genie performs move-shoot-move which essentially allows the unit to come to a complete stand-still before firing the shutter.
When the Genie is charging the light will turn orange, once fully charged the light will turn green for around 5 seconds before turning off completely. It takes approximately 4 hours to fully charge the Genie. You can charge the Genie in increments if necessary, for example during your lunch break. To fully charge the Genie, leave it on while charging. The battery life of the Genie is approximately 24 hours running a time-lapse and 6 hours + for video moves. Battery life will vary depending on how it is used and other conditions. Please make sure that the latest firmware is installed to maximise battery life.
The Genie has been tested using a slider in a horizontal position and can move 15Kg. Weight limitations depend on a variety of other factors such as how much friction your slider or other film equipment has, whether or not you are lifting your camera vertically as well as how much your camera setup weighs.
Yes please visit the Resources page here Resources & Downlaods
Yes. By default the Genie is setup to fire the shutter on the camera 400ms after the movement has finished. To adjust the time in which the Genie waits before firing the shutter, the move-shoot-delay should be increased:
1. In Recording mode menu select ‘timelapse’
2. Select ‘New Recording’
3. Scroll all the way down past the start icon to ‘advance setup’ (located on new screen).
4. Enter advance setup and adjust the ‘move shoot delay’ to suit.
E.G. By default the Genie waits 400ms before signaling the camera to fire the shutter, if changed to 2000ms (2secs), then the Genie will wait 2 secs before it fires the shutter on your camera thus allowing enough time for the setup to come to a complete standstill before taking a photo - Useful in cablecam setups or other scenarios whereby the Genie is unstable.
The maximum speed in panning mode is 6 seconds for a full 360 degree rotation and 25 seconds for a 1 meter (3.3 feet) linear drive movement.
In general, cameras with a remote input used for triggering the shutter will be compatible with the Genie. Usually, this input will be the same plug you use to connect a timer remote or shutter release.
Visit our link cable product page and use the dropdown menu to check if your camera is listed.
The line graphic symbol is displayed when the linear accessory is attached to the Genie or if no accessory is attached at all. The correct movement parameters are then displayed as cm / m or inches / feet and the direction as either "++" or "--". When the panning accessory is attached the graphic symbol changes to a 'circle' designating that the panning accessory is attached and the movement units are then displayed in degrees and the direction as CW (clockwise) or CCW (counter clockwise).
When connecting the Genie to the panning or linear plate it is imperative that you ensure that there is no orange showing on the lock mechanism. Even when clicked in it is advised that you physically push the lock over to ensure no orange warning color is visible.
Calumet Photographic Distribution
Castle Cameras
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Proactive UK ltd
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Prokit Europe Ltd
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Visual Impact (UK) Ltd
Wex
RENTALS
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Orders will normally ship within [4 – 6] business days or less, after order is received, unless otherwise noted on our website. Orders ship Monday – Friday, excluding holidays, unless otherwise noted.
Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the purchasers responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to completing your purchase.
The purchaser can return an item within 5 days after receiving the product in case of an incorrect shipment, a manufacturing defect or if the item doesn’t meet expectations. Customers must contact us to request the return, explain the reason and obtain shipping instructions.
- All returns must include a copy of the customer’s receipt.
- All shipping cost and other fees associated with the return is at the responsibility of the customer.
- Syrp reserves the right to have defective merchandise exchanged for replacement or repair.
- All items must be returned in re-sellable condition to receive a full purchase price refund.
- Please allow up to 14 business days to process and credit your return. Actual time for credit to appear on bank card will vary from bank to bank.